Terms of sale

GENERAL INFORMATION

‍The property of the website www.rideandy.com (hereinafter, "the Website/App"), are owned by the Andorran company "UPRIDER, SL" (hereinafter, "the Website/App Owner"), entity constituted before the notary Joan Carles RODRIGUEZ MINANA; and whose registered office is located at Carrer Sola del Jan 19, AD500, Andorra la Vella (Principality of Andorra).
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The subject of the conditions: the Website www.rideandy.com
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The purpose of these General Conditions of Service (hereinafter, "the Conditions") is to regulate access to and use of the software created by the Company UPRIDER, SL and made available to users through access to the Website (hereinafter, "Users"). For the purposes of these Conditions, the software/App made available on the Website includes: the external appearance of the screen interfaces, both statically and dynamically, i.e., the navigation tree; and all the elements incorporated in the screen interfaces and in the navigation tree (hereinafter, "the Content") and all the services accessible to Users (hereinafter, "the Services").
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The Owner of the Web Site/App reserves the right to change, at any time and without notice, the presentation and configuration of the Web Site/App and the Content and Services that may be included therein. The User acknowledges and agrees that the Web Site/App Owner may at any time discontinue, deactivate, modify and/or cancel any of the elements that are part of the Web Site/App.
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In addition to the cost of the connection via the telecommunications network provided by the access provider, which has been contracted by the User, the services ordered by the User give rise to a fee accepted by the User at the time of each order placed on the App.
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The Owner of the Website/App has an obligation of means and not of result and, therefore, Users will not be entitled to any refund of payments made for Services contracted and paid for through the App.

Cancellation and refund conditions
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When a User has placed an order for the Services (i.e. booking a driver) :
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And decides to cancel more than 24 hours before departure: FREE (-5€-; transaction fees)
And decides to cancel between 24 hours and 6 hours before the start: a penalty of 50% of the trip amount will be applied.
If cancelling in less than 6 hours or no-show of the customer during the trip, a penalty corresponding to 100% of the trip amount will be applied.

You can check our full cancellation policy in our helpdesk

The User
Accessing, browsing and using the Website/App confers the status of User, so that, from the moment the User starts browsing the Website/App, all the Conditions set forth in this document are deemed accepted by the User. Given the importance of these Terms, the User is advised to read them when accessing the App.
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The Web Site/App offers Services that serve the general interest and mobility within the Principality of Andorra. Therefore, the User assumes responsibility for the correct use of the Web Site/App. This responsibility extends to:
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Use of the Services offered by the owner of the Web Site/App without being contrary to the provisions of these Conditions, the Law, good morals or public order, or in any other way that may imply an infringement of the rights of third parties or the proper functioning of the Web Site/App.
The truthfulness and legality of the information provided by the User for the ordering of the Services made available to the User on the Web Site/App. In any case, the User shall immediately inform the owner of the Web Site/App of any event that could lead to misuse of the Web Site/App (such as theft, loss or unauthorized access to the identifiers and/or passwords), in order to proceed with their immediate cancellation.

Each order placed by the User on the App generates a contractual relationship between the Owner of the Website/App and the User as well as the payment by the User at the end of each ride.
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The User declares that he/she is of legal age and has sufficient legal capacity to be bound by the present Terms. The use of the App by a minor requires the express authorization of the parents or legal representatives.

OPERATION OF THE WEBSITE/APP: DISCLAIMER OF WARRANTIES AND LIABILITY
The Website/App Owner does not guarantee the continuity, availability and usefulness of the Website/App, and will use its best efforts to ensure that it functions properly, but assumes no responsibility for and makes no warranty that access to the Website/App will be uninterrupted or error-free in the provision of the Services.
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The Owner of the Web Site/App is not responsible for any damage that may be caused to Users by misuse of the Web Site/App. In particular, the Web Site/App Owner is not responsible for any problems related to telecommunications services, interruptions or breakdowns that may occur.
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The User may report and/or make any claim related to the Services by downloading the Govern's claim form at the following link: https://www.comerc.ad/images/stories/PDFs/reclamacio_consum.pdf